From 8 Seconds to 8 Minutes: A Customer Service Comparison Between Us and KCOM

18th August 2023

In the fast-paced world of telecommunications, every second counts. When it comes to customer service, we understand that your time is valuable, and we strive to make sure it’s well-spent. That’s why we’re proud to highlight our commitment to answering customer calls within an impressive 8 seconds.

But let’s put this into perspective.

A Stark Contrast: Us vs. KCOM

A recent report by Ofcom revealed a shocking figure: KCOM customers experienced the longest average call waiting time in the industry last year, at a staggering 8 minutes and 53 seconds. This was more than double their average wait time in 2020. While the industry as a whole made strides to reduce call waiting times, KCOM was a glaring exception.

Compare this to our response time of just 8 seconds.

What This Means for You

The difference between 8 seconds and nearly 9 minutes might seem simple on the surface, but it represents our core values:

  • Respect for Your Time: We know you lead a busy life, and waiting on hold is frustrating. That’s why we prioritise quick, efficient responses.
  • Quality Customer Service: Our rapid response time reflects our dedicated team, trained to assist you with whatever you need, whenever you need it.
  • Trust and Reliability: This isn’t just about speed; it’s about demonstrating our commitment to you, our customers. We’re here for you, and we want you to know it.

Looking to the Future

While we’re thrilled with our current response time, we are never complacent. We constantly invest in our customer service infrastructure, training, and processes to ensure we’re offering the best service possible. Whether you’re a long-time customer or considering making the switch, you can trust that we’ll be on the other end of the line, ready to assist you in mere seconds.

Your Experience Matters

In a market where providers are measured by speeds, costs, and network reach, we believe that customer service should never be an afterthought. Your experience with our support team is as integral to us as the quality of our internet service.

We’re not just providing a connection; we’re building relationships. And that starts with picking up the phone quickly.

If you’re tired of long waits and impersonal service, we invite you to experience the difference with us. Your time is precious, and we’ll treat it that way.

Join us today and feel the 8-second difference.