BROADBAND SUPPORT
Let's help you to stay connected
Our UK-based broadband support team is dedicated to quickly resolving technical, account, or billing queries with professionalism—no unnecessary transfers.
Did you know we also offer 24/7 support available 365 days of the year only for 70p a week?
Discover your broadband speed in a few clicks!
Regularly checking your broadband speed ensures you’re getting the performance you expect. By following these simple instructions, you’ll be well-prepared to tackle any problems and enjoy a better digital experience.
1
Step One
Click the start button below. This initiates the speed test
2
Step Two
Wait for the Test to Complete: Our advanced tools will measure your download and upload speeds along with latency. This usually takes less than a minute to complete.
3
Step Three
Receive Your Results: Within moments, you’ll have a comprehensive report detailing your broadband speed metrics.
What do your results mean?
Download speed
The rate at which data transfers from the internet to your device. Important for streaming, downloading files, and browsing.
Upload speed
Your device sends data to the internet at a certain rate. Crucial for activities like video conferencing and uploading files.
Latency / Ping
The time taken for data to travel from your device to the server and back. Significant for online gaming and real-time activities.
Troubleshooting & Broadband support tips
Check your speed at different times
Before making any changes, it’s crucial to know your starting point and whether this changes during the day depending on how many people are using it. Simply click here to run our speed test, click the “Go” button, and within seconds, you’ll have your current download and upload speeds.
Optimise your speed
Sometimes, slow internet speeds can be attributed to your equipment or setup. Start by checking your modem and router. Ensure they are up to date and compatible with your internet plan. If they’re outdated, consider upgrading to newer models that support faster speeds. Additionally, check the placement of your router. It should be positioned in a central location, away from obstructions, to ensure maximum coverage.
Inconsistent speed
Check for any background downloads or streaming on other devices that might be affecting your speed.
Minimise interference
Interference from other electronic devices can also impact your internet speed. Keep your router away from cordless phones, baby monitors, and other wireless devices that operate on similar frequencies. These devices can cause signal interference, leading to slower speeds. By minimising interference, you’ll optimise your internet connection and enjoy faster browsing and streaming.
Secure your network
Unwanted guests on your network can slow down your internet. Make sure you have set up password protection.
Troubleshooting set up guide
We’re here to help you get set up, just follow the steps to get everything working smoothly. You can view the by clicking here.
Support that
NEVER SLEEPS
- 24 / 7 customer technical support
- no engineering charges
- only £3 per month
SupportPLUS
CALL US
TO ADD TO YOUR PACKAGE
01482 680080
